ko111's Privacy Policy

1 Introduction & Scope

ko111 is a safe and reliable online gaming platform operated for players in Bangladesh. This privacy policy ("Policy") applies to ko111's website, mobile version, and all related services. By visiting this website or using our services, you are considered to have given your consent to the terms of this Policy.

The purpose of this Policy is to inform you with complete transparency about what information we collect, why we collect it, how it is used, and what measures we have taken to protect your information. ko111 believes that earning and maintaining user trust is our most important responsibility.

2 Information We Collect

ko111 collects only the information necessary to provide its services. Below is a detailed description of the information we collect:

2.1 — Personal Information at Registration

When creating an account, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form)
• Preferred currency (Bangladeshi Taka / ৳)

2.2 — Identity Verification Information

Identity verification may be required in certain cases to ensure secure transactions and responsible gaming. For this purpose, we may collect images of a national ID card or passport. These documents are stored with the highest level of security.

2.3 — Financial Information

To facilitate deposits and withdrawals, we collect mobile banking account information. ko111 processes transactions only through Bangladesh's approved mobile payment methods — bKash, Nagad, Rocket, and Upay.

2.4 — Automatically Collected Information

When you use our platform, certain information may be collected automatically:

• IP address and device type
• Browser version and operating system
• List of pages visited and usage patterns
• Session duration and login history
• Information obtained from cookies and similar tracking technologies

3 Purpose of Using Your Information

ko111 uses your information only for legitimate and necessary purposes. Below are the main reasons we use your information:

• Service Operations: To create and maintain accounts, process transactions, and personalize your gaming experience.
• Security Assurance: To detect and prevent fraudulent activity and to protect account security.
• Age Verification: To ensure services are provided only to individuals aged 21 or older.
• Customer Support: To help resolve your questions, issues, and complaints quickly.
• Responsible Gaming: To monitor unusual gaming behavior and, where necessary, set limits or provide assistance.
• Service Improvement: For analysis to improve platform functionality and user experience.
• Legal Obligations: To comply with applicable laws and regulations.

4 Information Sharing & Disclosure

ko111 generally does not share your personal information with third parties. However, limited information sharing may be necessary in the circumstances described below:

4.1 — Service Partners

Payment processors (bKash, Nagad, Rocket, Upay), technology service providers, and gaming software suppliers may access the minimum information necessary to provide their respective services. All such partners are required to comply with our privacy standards.

4.2 — Legal Requirements

We may be required to provide necessary information in order to comply with a lawful directive from a competent authority or a court order.

4.3 — Fraud Prevention

Information may be provided to relevant authorities to assist in investigations related to the prevention of fraudulent activity or money laundering.

5 Data Security Measures

ko111 has adopted the highest industry-standard technical and administrative measures to ensure the security of your information:

• SSL Encryption: All data transfers are encrypted using SSL/TLS technology, preventing third-party access.
• Secure Servers: Our data is stored in secure data centers with strict access controls.
• Password Hashing: Your password is never stored directly; it is kept only in an encrypted hash format.
• Two-Factor Authentication: Two-factor authentication is available to enhance account security.
• Regular Security Reviews: Our systems undergo regular security testing to identify and address vulnerabilities.
• Staff Training: Our team members receive regular training on data protection.

We acknowledge, however, that transferring information over the internet is not entirely risk-free. We therefore recommend that you use a strong password and do not share your account login details with anyone.

6 Cookie Policy

The ko111 website uses cookies and similar technologies that help improve your browsing experience. Below is a detailed description of how we use cookies:

6.1 — Essential Cookies

These cookies are necessary for the basic functionality of the website, such as maintaining login sessions and security verification. Without them, the website will not function properly.

6.2 — Functional Cookies

These cookies remember your preferences and settings, such as language preference and display settings, so that a personalized experience can be provided on each visit.

6.3 — Analytics Cookies

These cookies help us understand how users use our platform. The information collected is used to improve the quality of our services. This information is held in aggregate form and no individual can be directly identified.

You can control cookies by changing your browser settings. Please note, however, that disabling cookies may affect some functionality of the website.

7 Data Retention Period

ko111 retains your personal information only for as long as it is necessary. The core principles for determining retention periods are:

• Active account information: For the full duration the account remains active.
• Closed account information: For a specified period after account closure, as required by legal and business needs.
• Financial transaction records: For the period determined by applicable law.
• Support communication records: For the time necessary to improve customer service quality and resolve disputes.

After the defined period has ended, your information is securely deleted or anonymized in a way that no longer allows you to be identified.

8 Your Rights

As a ko111 user, you have the following rights regarding your own information:

8.1 — Right to Access

You have the right to know what information we hold about you. Please contact our support team for requests of this nature.

8.2 — Right to Rectification

If any information we hold about you is incorrect or incomplete, you may request that it be corrected. Most information can be updated directly from your account settings.

8.3 — Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or legitimate business reasons.

8.4 — Right to Object to Processing

You have the right to object to the use of your information for marketing purposes. You may stop marketing communications at any time.

9 Protection of Minors

ko111 provides services only to individuals aged 21 or older. We do not intentionally collect any information from minors. If a minor has registered on our platform, the account will be closed as soon as this becomes known and all collected information will be deleted.

If a parent or guardian believes their child has registered on our platform, please notify our support team immediately. To learn more about responsible gaming, please visit our Responsible Gaming page.

10 Third-Party Links

ko111's services may contain links to third-party websites or services (such as payment gateways). Our privacy policy applies only to ko111's own platform. We are not responsible for the data protection practices of third-party websites. We recommend reading their own privacy policies before using their services.

11 Policy Changes

ko111 reserves the right to update this privacy policy as needed. For significant changes, we will attempt to notify you through one of the following methods:

• Displaying a prominent notice on the website.
• Sending a message to your registered email address.
• Displaying an update-related message on the login page.

Continued use of the website after a change has been made will be considered as your consent to the new policy. We therefore recommend reviewing this page regularly.

12 Contact Us

If you have any questions, concerns, or requests regarding the privacy policy, please contact our support team through the channels below. ko111's support team is available seven days a week, 24 hours a day, ready to assist in both Bengali and English.

We will review any privacy-related requests you submit and get back to you as quickly as possible.